Protecting Your Privacy

We take data security very seriously. To find out how we protect your information head to our Privacy Policy.

Protecting Against Bots

Bots (short for ‘robots’) are an issue for all websites. They are used to bombard ticketing websites, disrupting ticket sales, slowing queues and buying tickets faster than any human can. These tickets are then resold at inflated prices.

We continue to make significant investments in the research and development of effective strategies to identify and block bots. While we can’t go into detail about how we do that (as we don’t want the people using bots to know) we can tell you that last year Ticketmaster blocked an average of 200 million bots daily worldwide, and the number is constantly increasing.

We invest over $100 million annually in leading bot defence systems, but some still get through, showing the scale of the problem. Stronger enforcement of UK legislation is needed to help tackle this issue.

SPECULATIVE SELLING

Touts often sell tickets on resale sites they don’t have – or never intend to get – causing confusion, inflated prices, and disappointment for fans. This can leave people out of pocket, having paid for travel and accommodation without a valid ticket.

On Ticketmaster, speculative selling isn’t allowed or possible, as tickets can only be resold if they are in a fan’s account.

We encourage all ticket resale sites to ensure every ticket listed is genuine.

Protecting YOUR ACCOUNT

We encourage you to protect your Ticketmaster account by:

• Setting a secure and unique password
• Verifying your email and phone number
• Not sharing the same phone number with another Ticketmaster account
• Maintaining up to date contact and payment details
• Securing your email account with a unique password