WHEN TICKETS GO ON SALE
It’s time for tickets to go on sale and we want to make sure you’re prepped and ready to give you the best chance of securing your seat.
For popular events, there often won’t be enough tickets for everyone who wants one. Check out our blog post on how to improve your chances of getting your hands on popular tickets.
For the highest demand ticket sales – you will see ticket price ranges and your queue position in real time.
FAQs
I joined the queue the moment the sale started – why are there people ahead of me?
Because there can be thousands of people who join the queue at the exact same moment as you did. Once the sale has started, anyone who joins after you (even by just one second) will be placed behind you.
The waiting room
For some shows, we may open a waiting room (typically 15 minutes before the sale starts). So, instead of having to constantly refresh the page, you can relax knowing you’re in the right place for when the sale begins and you’ll automatically join the queue as soon as it opens.
It doesn’t matter what time you join the waiting room as long as it’s before the start of the sale. When the sale begins everyone in there will be placed into the queue (with those who join after this placed at the back).
Why was I kicked out of the waiting room, queue or site?
We know that sometimes ticket sales can be stressful and that seeing an ‘error’ pop up on screen is the last thing anyone wants. While rare, it can happen, so we want you to know why and how to avoid it:
- Sign into your Ticketmaster Account.
- Only sign in from one browser window, one browser tab and one device.
- Make sure you’re at your device when you reach the front of the queue (if you need to step away, turn up your volume so you hear our notification bell).
- Make sure you check out within the time given (a time limit is put in place so that more fans get a chance to buy tickets).
Remember, if you receive an ‘error’ or are bumped off the site, this doesn’t mean our site has crashed.
I received an error due to unusual behaviour on either my network or browser – what does this mean?
We’re blocking thousands of bots at every sale so that real people can get hold of tickets. This error means we’re detecting suspicious activity, and you might have been caught up in these efforts. To keep this from happening please make sure you clear your cookies and disable any VPN software on your device.